- Services thro’ CIL Distribution Business Unit (DBU) for India, Nepal and Bhutan.
- 65% of Existing Cummins Generator Technologies-INDIA Market with Cummins Engines.
- Single Point Service Contact for End Customers.
- CIL DBU HQ at Pune.
- Toll Free Customer Support Line (24X7) at CIL DBU HQ for technical support.
- Services through 4 Zones (N, S, E & W).
- 19 Area Offices.
- 35 Exclusive CIL DBU Dealerships with TIER-1 capability and Cummins Generator Technologies-INDIA Trained & Certified Electrical Engineers.
- Service Network is fully empowered to take Warranty decisions for prompt resolution to customer issues.
- Adequate Spare Parts Inventory with each Dealership.
- Services through Independent Authorised Service Partners (ASP) in India and in SAARC region (Sri Lanka, Bangladesh, Nepal, Bhutan).
- 35% of Cummins Generator Technologies-INDIA Market with other than Cummins Engines.
- 28 Full fledged/Repair Workshops are fully equipped.
- Cummins Generator Technologies India Limited which is head quartered at Pune, monitors the co-ordination with front end team from 5 Locations. (Delhi, Bangalore, Pune, Vapi, Ahmednagar) 24 X 7 Customer Support Lines for each Independent Service Providers.
- Support Co-ordination by Cummins Generator Technologies-INDIA Front end team from 5 Locations. (Delhi, Bangalore, Pune, Vapi, Ahmednagar)
- All Authorised Service Partners are of TIER-3 Capability.
- Adequate Spare Parts and Wound Components available with each ASP.